After go-live, Odoo still needs someone who picks up the phone.
A block of hours every month: fixes, incidents, small changes, advice and an administrator who knows your setup. From PLN 99 a month net, response from 1 hour.
What support covers
Requests and fixes
Something stopped working, someone can't see a report, an invoice didn't reach KSeF. You report it, we find the cause and fix it.
Small changes and advice
A new field, a report, a document template, an automation rule, plus advice and analysis, e.g. how to set up a process in Odoo. We bill them from the hours in your plan.
Updates
Minor Odoo and module updates are done within the plan's hours. Moving to a new version, e.g. from Odoo 19 to 20, is quoted separately: we check your modules and integrations on a copy of the database and switch over on an agreed date.
Administrator
The whole stack: from hosting and backups to users, access rights and Odoo apps.
How many hours, how fast a response
- 1 hour of work a month
- Response within 8 working hours
- Requests by email or our dedicated ticketing system
- 8 hours of work a month
- Response within 1 working hour
- Requests by email or our dedicated ticketing system
Net prices. Unused hours roll over for up to 3 months, then expire. Work beyond the plan: PLN 180 net an hour. Moving to a new Odoo version is quoted separately. Hosting fees are a separate item: Pricing.
From request to the configuration record
Priority
We confirm the request within your plan's response time and agree how urgent it is.
Fix
On a copy of the database first, then in production once you confirm it works.
Record
In the configuration documentation: what we changed, where and why.
The first two weeks after go-live are included in the implementation
After that your team runs the system — with configuration documentation and instructions for every role. Support is for those who'd rather have us on call.
What clients ask before choosing a plan
Do we have to buy support after the implementation?
No. After go-live your administrator can run the system alone: they get the configuration documentation and instructions for every role. You can order support at any time.
Another partner implemented our Odoo. Will you take over support?
Yes. We start with an audit so we know what we're taking over, from PLN 599 net: Ask about an audit.
What about moving to Odoo 20?
Odoo 20 was released in September 2026. We plan the move once we've checked that your modules and integrations work on the new version. We quote it separately, because the scope depends on those modules and integrations. Minor updates within a version are covered by the plan's hours.
Does support include hosting?
The hosting fee, no: Odoo Online, Odoo.sh or your own server is a separate item. Administration, yes, all of it: from hosting to Odoo apps.
How fast do you respond?
Within 8 working hours on the Basic plan, within 1 working hour on the Company plan, and from 1 hour on the SLA plan.
How much does work beyond the plan cost?
PLN 180 net an hour.
Let's match a plan to your Odoo.
15 minutes: how many people use the system, how many requests you had last month and what you plan to change.